Terms and Conditions

Terms & Conditions

Holistic Herbal Alchemy – Operated by Jaimie Caswell

Website: www.holisticherbalalchemy.com
Email: info@holisticherbalalchemy.com
Telephone: 07871 266211
Operating area: North East England, UK

Last updated: August 2026

These Terms & Conditions apply to services provided by Holistic Herbal Alchemy, operated by Jaimie Caswell ("I", "me", "my").

By booking a service, you confirm that you have read and agree to these Terms & Conditions.

1. Services

Holistic Herbal Alchemy provides complementary wellbeing, lifestyle and fitness services, including Vitality Screening, Vitamin D Testing, Insulin Resistance Testing, Hair Mineral Testing and related wellbeing support.

Services are available to individuals aged 18 and over.

The exact assessments and services included will be explained on the relevant service page at the time of booking.

2. Nature of the Services

Holistic Herbal Alchemy provides complementary wellbeing assessments and lifestyle support.

Vitality Screening and other services are not intended to diagnose, treat or cure medical conditions and do not replace appropriate medical advice, diagnosis or treatment from your GP or another qualified healthcare professional.

Information and recommendations provided are intended to support informed lifestyle and wellbeing choices.

Where appropriate, you may be advised to seek further advice from your GP or another appropriately qualified healthcare professional.

3. Booking & Appointments

Appointments are booked through the Holistic Herbal Alchemy website.

A booking is confirmed once the required deposit has been successfully paid and booking confirmation has been issued.

Please provide accurate information when making your booking and follow any pre-appointment instructions provided.

Appointments are subject to availability.

4. Deposits & Payments

A deposit is required to secure your appointment.

Any remaining balance will be payable according to the payment arrangements provided when booking.

Payments are processed through the payment facilities available through the website.

5. Cancellation & Rearrangement

If you need to cancel or rearrange your appointment, please contact me as soon as possible.

At least 48 hours' notice is required to cancel or rearrange an appointment without the deposit being retained.

Where less than 48 hours' notice is provided, the deposit will normally be retained and will not be refunded.

If you do not attend your appointment without providing notice, the deposit will normally be retained.

Where an appointment is rearranged, this will be subject to availability.

In exceptional circumstances, I may consider transferring or refunding a deposit at my discretion.

Nothing in these Terms & Conditions affects any statutory rights you may have under applicable UK consumer law.

6. Late Arrival

Please arrive at your appointment at the agreed time.

Late arrival may reduce the time available for your appointment.

Where significant lateness means that the service cannot reasonably be completed, the appointment may need to be rearranged and the cancellation terms may apply.

7. Preparing for Your Appointment

To help your Vitality Screening run smoothly and ensure your results are as consistent as possible, please follow the preparation guidance below:

Fast for a minimum of 4 hours before your screening.
Water is permitted during the fasting period.
Your usual prescribed medication may be taken with water as normal, unless you have been specifically advised otherwise by your GP or healthcare professional.
Please do not take vitamins, supplements or other non-prescribed supplements during the fasting period.
A urine sample will be taken on arrival.
Shoes and socks will need to be removed for certain measurements.

If you have been given specific instructions by your GP, healthcare professional or another qualified practitioner regarding medication or fasting, please follow their advice.

If you're unsure whether something you normally take counts as a supplement or could affect your screening, please contact me before your appointment.

8. Suitability

You are responsible for providing accurate information relevant to your appointment.

If you are unsure whether a service is suitable for you, particularly where you have an existing medical condition or are receiving medical treatment, you should seek appropriate professional medical advice before booking.

I reserve the right to decline or stop a service where I believe it is inappropriate or unsafe to proceed.

9. Results & Recommendations

Results and reports are provided to help you understand information gathered during your assessment.

They are not a medical diagnosis and should not be interpreted as one.

Personalised recommendations are intended to support lifestyle and wellbeing choices and are not a substitute for medical advice or treatment.

10. Workplace Screening

Where Workplace Vitality Screening is provided, individual employee screening results and reports remain confidential to the employee.

The organisation will not receive individual health or screening results unless the employee specifically authorises this or disclosure is required by law.

11. Complaints

If you have any concerns about a service, please contact me:

Email: info@holisticherbalalchemy.com
Telephone: 07871 266211

I will aim to resolve concerns fairly and reasonably.

12. Changes to These Terms

These Terms & Conditions may be updated from time to time to reflect changes to my services or applicable requirements.

The latest version will be published on this website.